Vital Drying Australia has completed hundreds of jobs for home owners in similar situations to you.
We understand your home is probably your most important asset and ensuring it’s in the finest condition possible at all times is paramount.
We keep you informed so you understand the why, how, when and who at every step.
You remain in control of the process but we will take care of all the hard, dirty work of the water extraction and drying procedures.
Vital Drying Australia offers you:
- Expert knowledge, advice and a professional approach
- The latest equipment and technology
- Industry best practices and quality
- Timely and consistent communications and accurate reporting
- Peace of mind knowing your home is in the best hands
We focus on YOU just as much as the job at hand!
At Vital Drying Australia we believe that the clear and concise communication from every member of our team is as crucial as the equipment and drying procedures we use.
We want to ensure your experience with us is second to none and our goal is to have you so impressed and excited with our service that you will recommend us to anyone else in a similar situation that’s in need of help.
Therefore we have a key strategy in place to achieve this, which we call “The VDA Experience”
From the initial enquiry through to the completion of drying works you will be guided through our business specific processes which have been designed around you and mitigating losses from flooding.
Our team will complete a triage process to gain specific information on the event and understand how we can best service you. Starting with you and family members safety first we assess potential safety issues before moving to the affected areas of the home and what has occurred since you first observed the water entering your home.
All appointments are confirmed in person with reminder SMS messages sent out the day prior to attendance. After technician attendance all reporting is generated by our dedicated team and sent to you within 24 hours.
Our technicians are not only trained experts in there industry but they understand the importance of discussing their findings and actions with you so you are informed during each visit and comfortable and confident in the process.
Most importantly you have someone to call at any stage. A full history is kept so no matter if you are taking to your case manager or any member of the team they can have access to the entire history of the case and answer any questions you may have.
Our business and reputation has been built on high quality work, timely service and our common sense approach. We invite you to try the Vital Drying Australia difference.