WHAT SHOULD I DO?
The steps you take when you first detect floods or leaks in your home are critical role for keeping your family safe and limiting the damage to your home.
- Move your family and pets to a safe, unaffected location and avoid any unnecessary risks.
- Turn off any taps and the main water supply to stop further water escaping
- If you find electrical wiring and fittings which are water affected, do not touch but call a qualified electrician immediately
- Contact Vital Drying Australia to arrange a time for a technician to visit
- Contact your insurance company and start the claim process
- Open windows and doors to assist the drying process
WHAT ABOUT MY BELONGINGS?
Ideally, all belongings should be left in their original position so Vital Drying Australia and insurance assessors can document any losses.
- Take photos of any damaged items in their original location showing their position and the damage sustained
- Move valuables such as photos, documents, and jewellery to a safe location
- Move unaffected furniture to a safe location to restrict further damage.
ARE YOU PREPARED FOR A MAJOR FLOOD?
If you live in an area which is prone to flooding we suggest you:
- Review council flood records and identify at-risk areas
- Ensure your insurance plan has flood coverage and understand the extent of this coverage
- Identify key evacuation routes and emergency assistance centres
- Prepare an emergency kit including torches, candles, batteries, a radio and first aid kit
- Keep a list of emergency contacts in a known location
- Devise a safety plan for pets and livestock
- Consider tiled options rather than carpets and rugs in lower levels of your home
WHAT TO DO IF A MAJOR FLOOD IS IMMINENT
- Move furniture, floor coverings, electrical appliances and valuables to higher ground
- Place import photos, documents away from the flood threat
- Protect any critical medications and supplies and ensure they are out of harm’s way
- Secure any hazardous items in the home
- Ensure the safety of your pets and livestock